We are now a Citrix SaaS Advisor Partner

I have been using Citrix Support products for many years and it is hard to fine a simpler product to use that encompasses all of the features that they do. It makes me happy to send out this notice that we are now signed up as a partner now for their products and I will be outlining over the next few days a brief overview of each of their products and how they can best be used.

Feel free to contact me with any questions that you might have about you can sign up for any one of these wonderful products.

Microsoft Outlook Configuration Analyzer Tool 2.0

The Outlook Configuration Analyzer Tool 2.0 (OCAT ) has been replaced by the Office Configuration Analyzer Tool (OffCAT). The OffCAT tool provides all of the same functionality as the OCAT tool, but it also allows you to scan more Office programs (Access, Excel, Outlook, PowerPoint, and Word).

 

OffCAT download

Download Documentation

VMware Horizon Mirage

Here’s a quick video on VMware’s Mirage product. Really looks interesting from an IT perspective in managing a large group of PC’s that have mostly the same setups on them. It allows you to separate the PC into logical layers and to keep backups of desktop images to enable quick recovery or rollback in case of failure.

Priced at $1,815/10 pack this is a relatively elegant method of ensuring uptime for your office workers on their machines.When you compare this cost to the downtime for your users and the support costs to bring them back up you can easily see the cost savings.

How can this product help you? Use it to speed up Window 7 Migrations, or to Simplify PC Backup and Desktop Recovery and easily Manage Remote and Branch Office PCs. If you have 10 or more machines then this product can be a big benefit for you.

• Download Datasheet
• Download FAQ
• Windows 7 Migration Solution Brief
• Horizon Mirage Reviewer's Guide
• VMware Horizon Mirage FAQ document

Slow Opening Excel files or Word Files over the Network

Jessy just sent this tip over to me this morning:

This is an old issue from about 6 months ago that I encountered this morning. If a user complains about slow opening or Excel or Word files check in Add/Remove Programs (Win7 or XP) for the Office File Validation Add-In update. If its there remove it and reboot. The issue will be resolved. This update causes those files to get stuck over the network when opening.

Jessy Marker

Nexus 7 Update

Last week I had an issue with my new Nexus 7 but this week all is right with the world. I was able to get a taste of Google's support for Nexus 7 and the short of it is I am very impressed!

A little over 10 days ago I began having some lock up problems, deletion issues, and when I tried to do a factory reset I was unable to reset the Nexus 7 back to its factory defaults.

So I called up the 855-836-3987 support line to get some suggestions on what I should do. This is the Google Play device support team number and it is available 24/7. Two things impressed me. First I did not have a long wait for someone to pick up the phone and talk to me and second it was someone speaking to me in my Native American English!

After speaking to two separate technicians over a half hour period, we determined that this was a very strange failure and proceeded to process the RMA. I have to give them a credit card but 2 days later I had a new Nexus in my hands and I should the other one back to them. Except for the fact that the unit failed, it was quite painless to get this turned around. It took me about an hour and a half to reload my applications and to reenter my logins to my online accounts, but I seem to be getting really good at this.

Pro's: Nexus 7 Support
Con's: Nexus 7, and I broke you in just one month! Not good...