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Sophos | Security Made Simple.
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Sophos | Security Made Simple.
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With the most robust disaster recovery in the storage industry, ioSafe NAS allows administrators to instantly create storage that assists with meeting HIPAA guidelines for any health care organization with many safeguards to keep data secure, accessible and protected from loss. With protection from fire, flooding and theft, ioSafe NAS offers the fastest onsite data recovery available all while keeping the data on premise. You maintain 100% control over the data’s location, access, encryption and firewall settings.
Dear ZixCorp Customer,
At this time Zix engineers have resolved the database issues that we previously reported. Recipients should now have access to all messages they received via ZixPort, including those messages sent on March 7th between 1:30 and 5 PM.
Again, we apologize for any inconvenience this may have caused you or your recipients.
Thank you for your patience.
Dear ZixCorp Customer,
ZixCorp experienced a ZixPort outage yesterday where customers could not access the portals during the afternoon hours. While the service has been restored, some messages are still not visible in the recipient mailboxes due to a database issue. This means some recipients that received a portal notification yesterday afternoon about a new message may not see it in their ZixPort inbox yet. These affected messages were delivered between 1:30-5 pm CT on March 7th.
Customers have two courses of action they can take:
* Let the recipients wait until the database issue is resolved. Our engineers are working on this issue, but we currently do not have an ETA for when this issue will be resolved.
* Resend the message. Messages that were sent after 5 PM CT yesterday are being delivered to the recipient's mailbox on the portal. ZixGateway customers can use the Dashboard reports to see what messages were sent to the portal during yesterday's issue.
We apologize about the inconvenience this has caused you and your recipients. We will provide further updates as we get more details from our engineering group.
Sincerely,
ZixCorp Customer Support
support@zixcorp.com