Entries in ZixCorp (3)

Wednesday
Mar092016

Resolved issue

Dear ZixCorp Customer,

At this time Zix engineers have resolved the database issues that we previously reported. Recipients should now have access to all messages they received via ZixPort, including those messages sent on March 7th between 1:30 and 5 PM.

Again, we apologize for any inconvenience this may have caused you or your recipients.

Thank you for your patience.

Tuesday
Mar082016

Recent ZixCorp outage on March 7th

Dear ZixCorp Customer,

ZixCorp experienced a ZixPort outage yesterday where customers could not access the portals during the afternoon hours. While the service has been restored, some messages are still not visible in the recipient mailboxes due to a database issue. This means some recipients that received a portal notification yesterday afternoon about a new message may not see it in their ZixPort inbox yet. These affected messages were delivered between 1:30-5 pm CT on March 7th.

Customers have two courses of action they can take:
* Let the recipients wait until the database issue is resolved. Our engineers are working on this issue, but we currently do not have an ETA for when this issue will be resolved.
* Resend the message. Messages that were sent after 5 PM CT yesterday are being delivered to the recipient's mailbox on the portal. ZixGateway customers can use the Dashboard reports to see what messages were sent to the portal during yesterday's issue.

We apologize about the inconvenience this has caused you and your recipients. We will provide further updates as we get more details from our engineering group.


Sincerely,

ZixCorp Customer Support
support@zixcorp.com

Tuesday
Nov032015

ZixCorp has released a new ZixMail Standalone client

ZixCorp has released  a new version the ZixMail Standalone client.  This version has added some new features which address issues that some customers experienced when trying to connect ZixMail with their ISP's mail server.   In addition, this version no longer supports the option for using the ZixMail HTTP/SMTP relay to deliver mail.  

To download the new ZixMail Standalone client, go to the download section of the Zixcorp Support Center.

ZixMail standalone is available here:

 https://support.zixcorp.com/ics/support/DLList.asp?task=download&folderID=1110