How to communicate with PAconnect...

PAconnect has several systems in place to help you communicate with our Help Desk, provide remote access to your workstation, review your ticketing portal, and access our payment portal. Each of these sites provides you with quite a few bits of information about your account with us as well as methods of communicating with our staff.

Generating a service ticket. – This can be done by sending an email to support@paconnect.com. Be sure that you include information about who you are and how to contact you, the name of your organization, the problem that you are having and who would be the best person to contact in your organization to help with the issue. This will generate a ticket in our system and we will respond to that. Be sure you give us the phone number for contacting you in case we need to acquire more information from you.

Remote Access Control System - https://control.itsupport247.net   This URL will give you access to your remote access portal. If you never were set up for this you will need to contact our Help Desk or your account manager to have this feature made available to you for your account.

Ticketing System: https://paconnect.myportallogin.com/ The PAconnect Client Service Portal gives you access to your accounts service tickets, and the ability to submit a new ticket to our Service Desk. You will be given a choice of 9 categories to select from for your issue that you are requesting help with. When you choose an issue a list of questions will be provided for informing us what issue you are requesting help with and some preliminary things you might do to fix the issue yourself. Please fill out the information as completely as possible to help us to prepare to help you.

Billing System: https://paconnect.connectboosterportal.com/admin  Our ConnectBooster Payment  Portal will give you access to your current invoices as well as past ones. You can set up an Autopayment with rules of how to authorize payments, to schedule payments, see pending payments that are scheduled, view any credits on your account and the total balance remaining on your account. Only authorized persons that have been assigned by your organization can access this information and they will need to contact our business office to be setup.