Card fraud now hits nearly one third of consumers worldwide

Naked Security reports:  Card fraud now hits nearly one third of consumers worldwide

Imagine folded, chopped, and mutilated plastic up to the sky: that’s the pile being generated by cardholder fraud these days.

I’ll let ACI Worldwide and Aite Group quantify the pile just a bit:

Of all cardholders – debit, credit, and prepaid – 30% have experienced card fraud in the past five years.

That’s the #1 takeaway from their latest biennial survey of cardholders in 20 countries worldwide.

If that topline figure isn’t bad enough, 17% of debit and credit card holders say they’ve fallen victim multiple times over that period – up from 13% in the 2014 survey.

Many of the costs to individuals and institutions are pretty obvious: reimbursements of fraudulent transactions, potentially damaged credit ratings, card replacement and security costs. Unsurprisingly, card fraud also contributes to costly customer churn: worldwide, one-fifth of consumers “changed financial institutions due to dissatisfaction after experiencing fraud.”

But, as the survey’s authors note, financial institutions face an additional cost that might not be obvious to the casual observer: worldwide, 40% of consumers use the compromised account less frequently after the fraud.

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