Last week I had an issue with my new Nexus 7 but this week all is right with the world. I was able to get a taste of Google's support for Nexus 7 and the short of it is I am very impressed!
A little over 10 days ago I began having some lock up problems, deletion issues, and when I tried to do a factory reset I was unable to reset the Nexus 7 back to its factory defaults.
So I called up the 855-836-3987 support line to get some suggestions on what I should do. This is the Google Play device support team number and it is available 24/7. Two things impressed me. First I did not have a long wait for someone to pick up the phone and talk to me and second it was someone speaking to me in my Native American English!
After speaking to two separate technicians over a half hour period, we determined that this was a very strange failure and proceeded to process the RMA. I have to give them a credit card but 2 days later I had a new Nexus in my hands and I should the other one back to them. Except for the fact that the unit failed, it was quite painless to get this turned around. It took me about an hour and a half to reload my applications and to reenter my logins to my online accounts, but I seem to be getting really good at this.
Pro's: Nexus 7 Support
Con's: Nexus 7, and I broke you in just one month! Not good...